Frequently asked questions
How does digital material delivery work?+
After purchase or quotation approval, we deliver via secure download link, cloud share or upload to your LMS. There is no physical shipping.
Are the materials editable?+
Yes. All packs ship as editable digital files so your provider can customise wording, branding and sector content.
What does customisation include?+
Branding, assessment templates, moderator tools, sector-specific case studies and any provider-specific implementation needs.
What's included in LMS upload?+
Course shell creation, module structuring, activity setup, assessment configuration and basic learner navigation on Moodle, Canvas, Open edX or BBT LMS.
Are these materials accredited?+
They are QCTO-aligned. Accreditation is held by the training provider — we help you align the materials to your scope.
Can I request a quotation or invoice?+
Yes — use the Request a Quotation form for a formal quote or pro-forma invoice.
What happens after payment?+
You receive a secure delivery link. If LMS upload or customisation was purchased, our team will reach out to coordinate.
Can I get a refund on digital materials?+
Once digital files are delivered, refunds are not available. See our Digital Delivery and Refund policies.